FAQs
Shipping
Under $150 - $8 shipping within the US except Hawaii and Alaska (Additional fee if noted as a “Bulky” item in the listing details)
Over $150 - Free shipping within the US except Hawaii and Alaska (Additional fee if noted as a “Bulky” item in the listing details)
*Bulky items will have an additional fee due to their large size/weight that will be added on at checkout. Unfortunately due to the increased cost of shipping these large products we cannot offer free or flat rate shipping for these items. “Bulky” items will have the fee and details noted their listings.
Shipping Times
Orders are processed and shipped within 1-3 days during regular business hours Monday – Friday; excluding holidays.
Cancellations or Changes to Existing Orders
If you need to make a change to an order after it has been placed please email us right away. If your order has not been processed we will do our best to make adjustments.
However, if our order has already been processed & shipped we will unfortunately not be able to make changes until your shipment is received at which time we will work to resolve the issue.
Returns/Exchanges
We will accept return or exchange for full priced unopened items in new condition within 14 days after order delivery based on tracking details. All purchases of “sale” items are final. Shipping charges are non-refundable and may be deducted from the return amount if greater than the flat rate fee charged or if the order was shipped for free. The customer is responsible for all return shipping charges. Credit for returned items less any applicable shipping costs as specified above will be issued upon receipt and inspection of the returned items.
Please contact us at: info@oakandever.com for return request authorization.